Privacy Policies

Effective Date: January 2023

This Privacy Notice Discloses the Privacy Practices for discoverycounselingaustin.com

This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We collect information that you voluntarily provide via email, contact forms, newsletter signup, text message consent, or other direct contact from you.

What Information We Collect:

Contact Information:

  • Name, email address, phone number (from contact forms and inquiries)

  • Newsletter subscription information

  • Communication preferences (email/text consent)

Website Usage Information:

  • Pages visited, time spent on site, referring websites

  • Browser type, device information, IP address

  • Cookies and similar tracking technologies for site improvement

Intake and Clinical Information:

  • Information provided during our intake process

  • Clinical records and treatment information (covered by additional HIPAA protections)

Survey Information:

  • Contact information (such as name and phone number)

  • Demographic information (such as zip code, age level) when voluntarily provided

How We Use Your Information:

  • We will not sell or rent this information to anyone.

  • We will use your information to respond to you, regarding the reason you contacted us.

  • We will use your information to send newsletters and practice updates (with your consent).

  • We will use your information to communicate about appointments via your preferred method (email/text).

  • We will use your information to improve our website experience and services.

  • We will use your information to comply with professional and legal obligations.

Information Sharing:

  • We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. have a provider contact you directly per your request.

  • We partner with secure third-party services to provide specific communication services. When you consent to these services, we will share names or contact information necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services to us.

Communication Preferences & Consent

Email Communications:

When you provide your email address through our contact forms or newsletter signup, you consent to receive:

  • Responses to your inquiries about our services

  • Our newsletter with mental health resources and practice updates

  • Appointment-related communications if you become a client

Text Message Communications:

By providing your phone number and selecting the text consent option on our forms, you agree to receive text messages from Discovery Counseling Austin regarding:

  • Appointment reminders and confirmations

  • Intake process updates and next steps

  • Administrative communications related to your care

Text Message Terms:

  • Message frequency varies based on your engagement with our services

  • Standard message and data rates may apply

  • Reply STOP to opt out at any time

  • Reply HELP for assistance

Opting Out:

With your consent, we may contact you via email or text message in the future to tell you about updates to the practice policies, new services, events we are hosting or changes to this privacy policy. You will always have the option of opting out of communication each time a message is sent to you.

To opt out:

  • Email: Use the unsubscribe link in any email or contact us directly

  • Text: Reply STOP to any message or contact us directly

  • Both: Contact us at our phone number or email to update all communication preferences

Third-Party Services

Communication Platforms: We use secure third-party services for email communications, text messaging, and newsletter management. These services are bound by confidentiality agreements and may only use your information to provide their services to us.

Website Analytics: We use analytics tools to understand how visitors use our website. This helps us improve your experience.

External Links: This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys

From time-to-time our site requests information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and phone number), and demographic information (such as zip code, age level). Contact information will be used to notify the survey participants for follow-up if desired. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and the business.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

  • Request limitations on how we use your information.

  • Request your data in a common format (where applicable).

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as personal information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

The computers/servers in which we store personally identifiable information are kept in a secure environment.

Data Retention

General Website Information: We retain contact information and communication preferences until you request deletion or unsubscribe from all communications.

Client Information: Clinical records are retained according to Texas professional licensing requirements and HIPAA regulations.

Marketing Data: Newsletter and communication preference data is retained until you unsubscribe.

Contact Information

If you feel that we are not abiding by this privacy policy, you should contact us immediately:

Discovery Counseling Austin
Phone: 512-607-9360
Email: sara@discoverycounselingaustin.com

For privacy-related questions or to exercise your data rights, you may also contact:
Sara Laird Weber, Clinical Director
Discovery Counseling Austin

This privacy policy was last updated on 7/26/2025 and may be updated periodically to reflect changes in our practices or legal requirements. Continued use of our website indicates acceptance of any updates.

This privacy policy supplements but does not replace our Notice of Privacy Practices, informed consent documents, and other clinical agreements for current clients.