Terms of Service

Effective Date: July 2025

Welcome to Discovery Counseling Austin! These Terms of Service outline the important details about using our website and services. We've written them in plain language because we believe transparency builds trust.

1. About These Terms

By using our website (discoverycounselingaustin.com) or engaging with our services, you agree to these terms. If you don't agree with any part, please don't use our website or services.

We may update these terms occasionally to reflect changes in our practice or legal requirements. We'll post the updated date at the top, and continued use of our website means you accept any changes.

2. Our Services

Discovery Counseling Austin is a group therapy practice providing:

  • Individual, couples, and family therapy

  • Child and teen therapy

  • Eating disorder treatment

  • Nutrition counseling

  • Clinical supervision

  • Group therapy programs

  • Professional consultation and training

Important: Our website provides information about our services but does not constitute therapy or establish a therapeutic relationship. Actual therapy begins only after completing our intake process and scheduling your first appointment.

3. Website Use & Acceptable Behavior

What You Can Do:

  • Browse our website to learn about our services

  • Complete contact forms and intake questionnaires

  • Access resources and educational content

  • Subscribe to our newsletter

What You Cannot Do:

  • Use our website for any unlawful purpose

  • Attempt to access restricted areas or other users' information

  • Share inappropriate, harmful, or offensive content

  • Copy or distribute our copyrighted materials without permission

  • Use automated systems to access our website excessively

4. Communication & Contact Consent

Email Communications

By providing your email address through our website forms or newsletter signup, you consent to receive:

  • Responses to your inquiries

  • Appointment confirmations and reminders

  • Our newsletter with mental health resources and practice updates

  • Important updates about our services

You can unsubscribe from marketing emails at any time using the link provided in each email.

Text Message Communications

By providing your phone number and checking the appropriate consent box, you agree to receive text messages from Discovery Counseling Austin regarding:

  • Appointment reminders and confirmations

  • Intake process updates and next steps

  • Brief administrative communications related to your care

  • Emergency or urgent practice updates

Text Message Details:

  • Message frequency varies based on your engagement with our services

  • Standard message and data rates may apply

  • You can opt out at any time by replying "STOP" to any message

  • Reply "HELP" for assistance

Communication Security

While we use reasonable security measures, email and text messages are not completely secure. Please don't include sensitive clinical information in these communications unless specifically requested as part of our secure intake process.

5. Privacy & Data Collection

Information We Collect:

  • Contact Information: Name, email, phone number when you complete forms

  • Website Usage: How you navigate our site (cookies and analytics)

  • Intake Information: Clinical and personal information you provide during our intake process

  • Newsletter Data: Email addresses for our mailing list

How We Use Your Information:

  • To respond to your inquiries and provide requested services

  • To improve our website and user experience

  • To send newsletters and updates (with your consent)

  • To communicate about appointments and services

  • To comply with legal and professional obligations

Information Sharing:

We never sell or share your personal information with third parties for marketing purposes. We may share information only when:

  • Required by law or court order

  • Necessary to protect safety (following professional ethics guidelines)

  • With your explicit written consent

  • With our professional consultants bound by confidentiality agreements

For current clients, additional privacy protections apply under HIPAA and our Notice of Privacy Practices.

6. Intellectual Property

All content on our website, including text, images, logos, and design elements, is owned by Discovery Counseling Austin or licensed for our use. You may view and use this content for personal, non-commercial purposes only.

Our therapists' photos, bios, and professional content are proprietary and cannot be used without written permission.

7. Third-Party Links & Services

Our website may contain links to third-party websites or services (like insurance providers or professional organizations). We're not responsible for their content, privacy practices, or terms of service. Use them at your own discretion.

8. Disclaimers & Limitations

No Medical Advice

Information on our website is educational and does not replace professional medical or psychological advice. Always consult with a qualified healthcare provider for medical concerns.

Website Availability

While we strive to keep our website running smoothly, we can't guarantee it will always be available or error-free. We're not liable for any disruptions or technical issues.

Limitation of Liability

To the fullest extent permitted by law, Discovery Counseling Austin and its team members are not liable for any indirect, incidental, or consequential damages arising from your use of our website.

9. Texas Law & Professional Standards

These terms are governed by Texas state law. As a Texas-based practice, we follow all applicable state licensing requirements and professional ethics codes.

If you have concerns about our services, you may contact the Texas State Board of Examiners of Licensed Professional Counselors or other relevant licensing boards.

10. Termination

We may suspend or terminate your access to our website if you violate these terms. You may stop using our website at any time.

11. Accessibility

We're committed to making our website accessible to all users. If you encounter accessibility barriers, please contact us so we can assist you and improve our site.

12. Contact Information

Questions about these Terms of Service?

Discovery Counseling Austin
2520 Longview Street, Suite 307
Austin, TX 78705
Phone: 512-607-9360
Email: sara@discoverycounselingaustin.com

For clinical concerns or to schedule services, please use our secure contact methods rather than general email.

Thank you for taking the time to read our Terms of Service. We're here to support you on your journey toward growth and wellness.

Last Updated: July 2025. These terms supplement but do not replace our Notice of Privacy Practices, informed consent documents, and other clinical agreements.